FAQs

FAQ
When was your company established?

Our poocca was established in 1997 and has 26 years of experience in the hydraulic industry.

What types of hydraulic pumps do you offer?

We offer a wide range of hydraulic pumps, valves, and accessories, including gear pumps, plunger pumps, vane pumps, and more.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Can you provide relevant product information and other documents?

Of course, we can provide parameters, dimensions, pictures, and documents for most products, including certificates of analysis/conformity; insurance; country of origin, and other required export documents.

 

Hat is the average delivery time?

For regular products, the delivery time is about 5-7 days. For mass production, the delivery time is 20-30 days after receiving the deposit. The lead time is effective when (1) we receive your deposit, and (2) we get your final approval for your product. If our lead times do not match your deadlines, please double check your requirements at the time of sale. In any case, we will try our best to meet your needs. We are able to do so in most cases.

Do you accept customization?

Of course, we accept customization for special products, including the required logo or packaging, we can all customize

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the warranty period for your hydraulic products?

Our hydraulic products come with a standard 12-month warranty from the date of purchase.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Can the nameplate of the pump be my own brand?

Of course you can, this is good for your brand to have higher visibility

Can I change the oil port of the product I bought?

Some products can be changed, but depending on the specific product, we will try our best to meet your requirements.

What certificates do you have?

We have patent certificates for plunger pumps, gear pumps, motors, and reducers. CE, FCC, ROHS, etc.

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Are your products ISO certified?

Yes, all our hydraulic products are ISO 9001:2016 certified, ensuring consistent quality and performance.

What industries do your hydraulic solutions cater to?

Our hydraulic solutions serve various industries, including construction, manufacturing, agriculture, and marine sectors.

Can you provide custom hydraulic solutions to meet our specific requirements?

Yes, we offer tailored solutions based on your unique needs and applications.

What materials are used in your hydraulic components?

We use high-quality materials, such as cast iron, steel, and aluminum, to ensure durability and reliability.

 

Do you offer technical support and assistance?

Yes, we have a team of experienced engineers ready to provide technical support and assistance.

Can you assist with hydraulic system design and integration?

Yes, our engineering team can collaborate with you to design and integrate hydraulic systems based on your requirements.

What are the maintenance and servicing recommendations for your hydraulic products?

We provide comprehensive maintenance guidelines and offer servicing support to ensure optimal performance.

Do you offer training for using and maintaining hydraulic systems?

Yes, we can provide training sessions to help your team operate and maintain the hydraulic systems effectively.

What are your shipping and logistics capabilities?

We work with reliable shipping partners to ensure on-time delivery and efficient logistics.

What sets your hydraulic company apart from competitors in the market?

Our commitment to quality, personalized solutions, reliable support, and industry expertise make us stand out as a preferred hydraulic supplier.

Do you offer maintenance contracts for ongoing support and service?

Yes, our engineering team can help with system upgrades and retrofits for enhanced performance.

How do you handle international shipping and export regulations?

We have experience in international shipping and comply with all export regulations.

What is your process for handling urgent orders or expedited shipping requests?

We prioritize urgent orders and can arrange expedited shipping to meet critical deadlines.

What is your commitment to sustainable packaging and reducing waste in shipping?

We prioritize sustainable packaging materials and strive to minimize waste in shipping processes.

What are the performance specifications of your hydraulic pumps?

Our hydraulic pumps are designed to deliver specific flow rates, pressure ratings, and efficiency levels, tailored to your application needs.

How do you ensure the safety of your hydraulic products?

Our hydraulic products are designed and tested to meet safety standards and incorporate features to prevent overloading and ensure safe operation.

How do I place an order for your hydraulic products?

You can directly contact our sales team to place an order.

How do I handle product returns or replacements if needed?

If there is a valid reason for a return or replacement, our customer service team will guide you through the process.

Are spare parts readily available for your hydraulic products?

Yes, we maintain a stock of spare parts and can provide them when needed to minimize downtime.